🛡️ Player Wellbeing

Responsible Gaming at gi999 — Play Smart, Stay Safe

gi999 is committed to keeping gambling a fun, controlled activity for every player in Bangladesh. This page explains the tools, limits and support options available to you.

Our Commitment to Responsible Gaming

At gi999, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take seriously our responsibility to ensure every player has the information and tools they need to gamble safely and within their means.

Problem gambling can affect anyone, regardless of how experienced a player is or how much they earn. gi999 has built responsible gaming controls directly into the account dashboard so that every player can set their own limits without needing to contact support. These tools are available to all account holders at all times and take effect immediately when set.

🔞 21+ Only

gi999 is strictly an adults-only platform. All players must be 21 years of age or older to register and play. We use age verification during the KYC process and will immediately close any account found to belong to a person under 21, with all funds returned to the original deposit source.

Player Protection Tools

All six tools below are available in your gi999 account settings — free, instant and always under your control.

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Deposit Limits

Set a maximum daily, weekly or monthly deposit cap in BDT. Once a limit is set, gi999 will not allow deposits that exceed it during the chosen period. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling period before it applies.

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Session Time Reminders

Set a reminder alert that triggers after you have been playing for a specified duration — for example 30 minutes, 1 hour or 2 hours. When the alert fires, gi999 will display a notification prompting you to review whether you wish to continue your session.

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Cooling-Off Period

Temporarily suspend your gi999 account for a period of your choosing — from a minimum of 24 hours up to a maximum of 6 weeks. During a cooling-off period you cannot log in, deposit or place bets. The suspension ends automatically at the chosen time unless you contact support to extend it.

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Self-Exclusion

Permanently close your gi999 account for a minimum period of 6 months. Once a self-exclusion is activated, gi999 will not send you promotional communications and will use reasonable measures to prevent you from opening a new account during the exclusion period. Self-exclusion is the strongest tool available and is recommended if you feel gambling is causing harm.

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Reality Check

Enable a regular on-screen reality check that shows you a summary of how long you have played and your net win or loss position during the current session. This gives you a clear, factual picture of your activity so you can make an informed decision about whether to continue.

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Loss Limits

Set a maximum net loss you are comfortable with over a daily, weekly or monthly period. When your losses reach the limit, gi999 will stop accepting bets for that period. Like deposit limits, reductions take effect immediately while increases require a 24-hour delay.

Warning Signs of Problem Gambling

If any of the following apply to you or someone you know, please consider using the gi999 self-exclusion tool or contacting our support team.

Gambling with money that should be used for rent, food, bills or other essential household expenses.

Borrowing money, taking loans or selling possessions in order to fund gambling activity.

Feeling the need to bet increasingly large amounts to experience the same level of excitement.

Continuing to gamble to try to recover losses ("chasing losses") rather than accepting them and stopping.

Lying to family members, friends or colleagues about the amount of time or money spent gambling.

Feeling anxious, irritable or restless when not gambling, or using gambling to escape stress or personal problems.

How to Activate Self-Exclusion on gi999

Self-exclusion permanently closes your account for a minimum of 6 months. Here is how to do it — the process takes under 2 minutes and requires no call or form submission.

Open the account settings menu from your profile dashboard. You can do this on any device — phone, tablet or desktop browser.

Navigate to Responsible Gaming

Find the Responsible Gaming section within your account settings. All six player protection tools are listed here, including deposit limits, cooling-off, and self-exclusion.

Select Self-Exclusion and choose your period

Choose a minimum period of 6 months. Longer periods (12 months, 24 months, or permanent) are also available. Confirm your selection — the exclusion takes effect immediately.

Confirmation and follow-up

gi999 will send an SMS confirmation to your registered Bangladeshi mobile number. Your account will be locked, promotional messages will stop, and our team will take steps to prevent a new account from being created during your exclusion period.

If you are unable to access your account to activate self-exclusion, please contact our support team at [email protected] with the subject line "Self-Exclusion Request" and we will process it manually within 2 hours.

Tips for Keeping Gambling Enjoyable

Most players on gi999 gamble responsibly without ever needing to use the formal tools above. The following habits help keep gambling firmly in the entertainment category rather than letting it become a problem:

Set a fixed entertainment budget for the month in BDT before you start playing — and treat it like a cinema ticket: money spent for a good time, not an investment.
Never chase a losing streak. Accept that losses are a normal part of the experience and log out when you have reached your session limit.
Balance your screen time. Take regular breaks — step away for 10 minutes every hour and avoid playing late into the night when tiredness can impair judgement.
Only use funds that are truly disposable. Never deposit money you need for rent, food, Nagad transfers for household bills, or any other essential expense.
Keep gambling separate from alcohol or other substances that can lower inhibitions and lead to impulsive decisions you would not otherwise make.
Talk openly with family members about your gambling activity. Transparency with people you trust is one of the most effective safeguards against gambling becoming a problem.

Remember: the games on gi999 are designed to be fun. Cricket betting, slots, and live casino titles are entertainment products with a built-in house edge. The expected outcome over a large number of bets is a net loss. If you find yourself thinking of gambling as a way to make money rather than a way to have fun, that is the moment to use one of the tools above.

Need Help? We Are Here.

If you feel gambling is becoming a problem, please do not wait. Reach out to the gi999 support team — all conversations are confidential and treated with care.

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gi999 Support — Available 24/7

Our support team is available around the clock, every day of the week. Whether you want to activate a tool, ask a question about responsible gaming, or request self-exclusion, we are ready to help. All responsible gaming requests are handled with full confidentiality and without judgement.

[email protected]

Common Questions About Responsible Gaming

Quick answers to questions we hear most often from players in Bangladesh.

Can I reverse a deposit limit once I have set it?

You can increase a deposit limit after a mandatory 24-hour cooling period. This delay is intentional — it ensures decisions to increase limits are made calmly and not impulsively. Reducing a limit takes effect immediately with no waiting period.

What happens to my balance if I self-exclude?

Any real-money balance remaining in your gi999 account at the point of self-exclusion will be returned to the bKash, Nagad, Rocket or bank account used for your most recent deposit. The withdrawal is processed within 3 business days and you will receive an SMS confirmation.

Is the minimum age really 21 in Bangladesh?

Yes. gi999 sets the minimum age at 21 for all players regardless of location. This is our platform-wide standard. Players under 21 are strictly prohibited from registering or playing, and any account found to belong to an underage player will be closed immediately.

How do I talk to someone at gi999 about a gambling problem?

Send an email to [email protected] with the subject "Responsible Gaming Support". Our team responds within 2 hours during Bangladesh Standard Time business hours and within 4 hours overnight. All conversations are completely confidential. You can also request that your account be suspended immediately via the same email if you need urgent help.

Play Safely — gi999 Is Here for You

Explore our games at your own pace, set your limits, and remember that support is just one message away whenever you need it.