gi999 Privacy Policy — How We Protect Your Data

1. Introduction and Scope

gi999 (operated at gi999.app) is the data controller for the personal information collected from players and visitors in connection with its online casino and sports betting platform. This Privacy Policy applies to all personal data collected through the gi999 website, any associated mobile browsing interface, and through communications with the gi999 customer support team. By registering an account or continuing to use the gi999 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy is written in plain English and is intended to be clear and readable. Where a legal obligation requires more precise language, we have tried to balance accuracy with accessibility. If any part of this policy is unclear, please contact our support team at [email protected] and we will be happy to explain further.

2. What Personal Data We Collect

gi999 collects the following categories of personal data from players and, in some cases, from visitors who have not yet registered an account:

3. How We Collect Your Data

gi999 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically — through cookies, server logs and similar tracking technologies when you browse the gi999 platform. See Section 6 for full cookie details.
• From payment providers — transaction confirmation data and mobile number verification received from bKash, Nagad, Rocket, Upay and bank partners when you deposit or withdraw.
• From identity verification services — confirmation of document authenticity during the KYC process. gi999 does not retain raw copies of your NID or passport beyond the minimum period required for compliance.
• From fraud prevention and anti-money-laundering (AML) screening tools — automated checks run against your account activity to identify suspicious patterns. These checks are a regulatory requirement and are applied to all accounts equally.

4. How We Use Your Personal Data

• To create and manage your gi999 account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.
• To provide you with access to all gi999 platform features including the sportsbook, live casino, slots, crash games and fish shooting titles.
• To fulfil our legal and regulatory obligations, including anti-money-laundering (AML) checks, KYC verification, and responsible gaming compliance requirements.
• To send you service communications relating to your account, such as deposit confirmations, withdrawal status updates, and security alerts via SMS to your registered Bangladeshi mobile number.
• To improve the gi999 platform — analysing how players navigate the site, which games are most popular, and where technical issues occur, so we can improve performance and the overall player experience.

gi999 will never use your personal data to make automated decisions that have a legal or similarly significant effect on you without first giving you the opportunity to request human review of that decision.

5. Data Sharing and Third Parties

gi999 does not sell, rent or trade your personal data to any third party. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

5.1 Service Providers

gi999 works with trusted third-party service providers who process data on our behalf under strict contractual obligations. These providers are not permitted to use your data for their own purposes. Current categories of service provider include:

• Payment processors — bKash, Nagad, Rocket, Upay and banking partners who handle deposit and withdrawal transactions on behalf of gi999.
• KYC and identity verification providers — third-party services that assist gi999 in verifying the authenticity of identity documents submitted by players during the verification process.
• Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other studio providers whose game engines run within the gi999 platform. These providers may receive anonymised session data for game integrity purposes.
• Fraud prevention and AML service providers — automated screening tools that check account and transaction data against risk databases to identify potential money laundering or fraudulent activity.

6. Cookies and Tracking Technologies

gi999 uses cookies and similar technologies to operate the platform, remember your preferences, keep your session secure, and understand how players use the site so we can improve it. The following categories of cookies are used:

You can manage or block non-essential cookies at any time through your device browser settings. Please note that disabling analytics or preference cookies may affect some aspects of your platform experience, such as language preference not being remembered between sessions.

7. Data Security

gi999 takes the security of your personal data seriously. All data transmitted between your device and the gi999 platform is protected using SSL (Secure Socket Layer) encryption. Account passwords are stored using one-way hashing and are never accessible in plain text form by gi999 staff. Payment transaction data is handled exclusively through certified payment gateways and is never stored on gi999 servers in a form that could be used to initiate an unauthorised transaction.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, gi999 will notify affected account holders via their registered mobile number as promptly as possible and will take immediate steps to contain the breach and prevent further unauthorised access.

8. Data Retention

gi999 retains your personal data for as long as your account remains active and for a minimum period of five years following account closure. This retention period is driven primarily by anti-money-laundering regulations and financial record-keeping requirements. Transaction records, KYC documentation and gameplay logs are retained for the full minimum period regardless of the reason for account closure. After the retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your data before the minimum retention period has elapsed, gi999 will suppress your data from active processing where legally permissible, but will retain the minimum records required for compliance purposes.

9. Your Data Rights

To exercise any of these rights, please contact the gi999 support team at [email protected] with the subject line "Data Rights Request" and your registered mobile number for verification. We will acknowledge your request within 5 business days and respond in full within 30 days.

10. Children and Minors

gi999 is strictly an adults-only platform. Registration and use of gi999 is prohibited for anyone under 21 years of age. gi999 does not knowingly collect personal data from individuals under the age of 21. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that data, close the associated account, and return any real-money balance to the funding source used for deposit. If you believe a person under 21 has registered an account on gi999, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links

The gi999 platform does not contain links to external third-party websites. If you navigate away from gi999 independently and provide personal data to a third-party site, that site's own privacy policy will govern how your data is handled. gi999 has no responsibility or liability for the privacy practices of any website that is not operated by gi999.

12. Changes to This Privacy Policy

gi999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable law, or improvements to our data handling practices. The date of the most recent update is shown at the top of this page. Where a material change is made to this policy, gi999 will notify active account holders via SMS to their registered Bangladeshi mobile number before the change takes effect. Your continued use of the gi999 platform after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how gi999 has handled your personal data, please contact our support team. All privacy queries are handled by the gi999 compliance team and are treated as confidential. We aim to acknowledge all privacy-related contacts within 5 business days (Bangladesh Standard Time, UTC+6).

Privacy contact email: [email protected] (plain text — not a clickable link). Support available 24 hours a day, 7 days a week.